LiveChat vs HubSpot: HubSpot's free live chat against LiveChat's paid seats

LiveChat vs HubSpot: the quick answer

Pick HubSpot if your contacts already live in its CRM, because HubSpot says its live chat and chatbot builder start free with no credit card. Pick LiveChat (sold to new buyers as Text plans) for a chat-first inbox with an AI Agent on every plan.

As read on 7 October 2026, LiveChat Essential is $25 per user a month billed monthly, or $19 billed annually. The Essential and Growth prices here are Text plans: LiveChat's pricing page says new trials now start on Text plans, "the next product from the team behind LiveChat".

HubSpot's Starter list price is $20 per seat a month. The page prints no billing basis beside it, so it is a list price, not a like-for-like monthly figure, and a limited-time discount for new customers shown on HubSpot's page is not the list price.

HubSpot's free live chat: what it covers

LiveChat has no free plan, while HubSpot says its live chat and chatbot builder start free. HubSpot's catalog lists live chat among its free tools and says the free version includes HubSpot branding, with free accounts capped at 1,000 contacts.

The Service Hub Free plan is free for up to 2 users with no credit card; its card lists Breeze Assistant, ticketing and team email, while live chat is listed on the Starter card. Best free live chat for a website compares the other free tools.

Paid seats side by side

LiveChat prices Essential and Growth per user on both billing bases. HubSpot lists Professional at $90 per seat a month billed annually ($1,080 a year) or $100 on monthly billing with a one-year commitment, plus a required onboarding fee that HubSpot prices on its page. HubSpot's catalog says new Service Hub customers since March 5, 2024 are priced per seat on Starter, Professional and Enterprise.

LiveChat's own team examples are three people on Essential at $57 a month billed annually or $75 billed monthly, and three on Growth at $237 or $297.

Using both: LiveChat's HubSpot integration

LiveChat's Marketplace lists a HubSpot app, built by Text, Inc., that manages HubSpot CRM contacts while you chat with customers, and LiveChat says its CRM integrations include HubSpot. A team can keep contacts in HubSpot and answer chats in LiveChat: HubSpot holds the customer record, and LiveChat adds an AI Agent that answers chats on every plan. The LiveChat review covers the rest of the plan.

Trials, and who should pick which

Both sides can be tried for 14 days: LiveChat with no card, HubSpot on its paid editions.

Pick HubSpot for a team that keeps its contacts in HubSpot's CRM and wants live chat that, in HubSpot's words, starts free with no credit card. Pick LiveChat for chat answered from one inbox with an AI Agent included: Essential has 10 AI resolutions a month, Growth 200. LiveChat vs Zendesk prices the same plans against a help desk.